Refund Policy
Last Updated: 23-02-2025
At H&S Retailers, we strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below.
1. Eligibility for Returns & Refunds
To be eligible for a refund, your item must:
✅ Be returned Within 7 days of receiving the order.
✅ Be in new, unused condition with original packaging and tags attached.
✅ Include the original receipt or proof of purchase.
Non-Returnable & Non-Refundable Items:
❌ Sale or clearance items.
❌ Gift cards and promotional items.
❌ Personalized or customized products.
❌ Used, worn, washed, or damaged items.
2. How to Request a Refund
Step 1: Initiate a Return
- Contact our support team at contact@hsretailers.co.uk with your order details and reason for return.
- We will provide a Return Authorization Number (RAN) and return instructions.
Step 2: Ship the Item Back
- Securely package the item and include the RAN inside the package.
- You are responsible for return shipping costs unless the item is defective or incorrect.
Step 3: Refund Processing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed Within 7 days to the original payment method.
- Shipping costs are non-refundable, except in cases of defective or incorrect products.
3. Exchanges
- If you received a damaged or defective item, we will replace it at no extra cost.
- Exchanges are subject to product availability.
4. Late or Missing Refunds
- If you haven’t received your refund within the expected timeframe, please:
- Check your bank account or payment method.
- Contact your bank or credit card provider, as processing times may vary.
- If you still haven’t received it, reach out to us at contact@hsretailers.co.uk.
5. Contact Us
For any questions or refund-related inquiries, contact us:
📧 Email: contact@hsretailers.co.uk
