At H&S Retailers, we strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below.

1. Eligibility for Returns & Refunds

To be eligible for a refund, your item must:
✅ Be returned Within 14 days of receiving the order.
✅ Be in new, unused condition with original packaging and tags attached.
✅ Include the original receipt or proof of purchase.

Non-Returnable & Non-Refundable Items:
❌ Sale or clearance items.
❌ Gift cards and promotional items.
❌ Personalized or customized products.
❌ Used, worn, washed, or damaged items.

2. How to Request a Refund

Step 1: Initiate a Return

• Contact our support team at contact@hsretailers.co.uk with your order details and reason for return.
• We will provide a Return Authorization Number (RAN) and return instructions.

Step 2: Return the Item

Securely package your item and include the RAN inside.
Send returns to:
📍 H&S Retailers, Unit 1, 241 South Road, B18 5JS, United Kingdom

Securely package the item and include the RAN inside the package.

Note: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Step 3: Refund Processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed Within 14 days to the original payment method.
• Shipping costs are non-refundable, except in cases of defective or incorrect products.

3. Exchanges

• If you received a damaged or defective item, we will replace it at no extra cost.
• Exchanges are subject to product availability.

4. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please:
  
  1. Check your bank account or payment method.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If you still haven’t received it, reach out to us at contact@hsretailers.co.uk.

5. Contact Us

For any questions or refund-related inquiries, contact us:
📧 Email: contact@hsretailers.co.uk.

📞 Phone:  +44 7402 463677